Frequently Asked Questions
Everything you need to know about shopping with Max Black.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange for a different size or style.
Which payment methods do you accept?
Max Black accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I am choosing the correct size?
Every product page includes a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.
Do you offer international shipping?
Yes, Max Black ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.